Help & FAQ
Hey, beauty!! If your question isn't listed below, just email firstname.lastname@example.org and we'll reply within 24 to 48 hours.
Personalization and/or Customization Policy
Please reach out to email@example.com if you’d like to request custom ring sizes, custom chain lengths, or have additional questions regarding jewelry personalizations and customizations. We will try our best to accommodate our customers.
Please note for personalizations and/or customizations there may be an additional charge, possible longer production time, and all customized pieces are final sale.
The customer may request a cancellation within 24 hours of purchase. Please be sure to thoroughly read our descriptions and processing times.
Do you ship internationally?
Yes we ship to most countries.
How do I track my package?
You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at firstname.lastname@example.org to ask questions anytime.
JEWEL GANG will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
How long does it take for an order to arrive?
JEWEL GANG business hours are Monday through Friday, 8:00am to 6:00pm EST. We are closed on the weekends and U.S. holidays. We are a small owned business, so processing shipments may take 24-72 hours from the day the order was placed. If an order is placed on the weekend, the item(s) will be shipped out the following Monday or Tuesday. Once shipped, the customer will receive a confirmation email with the tracking number.
For the U.S. free ground shipping will take approximately up to 5 to 8 business days, from the time the order is shipped and depending on stock availability. Earlier arrivals are very likely.
For shipping to a country outside of the U.S. you may be subject to import fees or taxes based on the laws of your local jurisdiction. JEWEL GANG has no control over these laws and how they are enforced.
For Canada, Australia, and United Kingdom shipping may take up to 5 to 21 business days from when the order is shipped.
For other countries shipping may take up to 28 business days, depending on how fast customs clearances takes place and stock availability in various warehouses.
Feel free to email us to check on your order status. We are happy to help.
Although rare, some people are allergic to the metals and finishes commonly used in making jewelry. It is the responsibility of the consumer to be aware of any allergies he or she may have to metals (gold, silver, etc.) or the oxidation applied to metals prior to making a purchase. Since there is no way for us to know the medical history of our customers, JEWEL GANG will not be held liable for any allergic reactions that may occur as a result of wearing our jewelry and accessories. We take pride in quality to ensure all pieces are hypoallergenic.
The safety of children is incredibly important to JEWEL GANG, which is why we use only quality materials when creating our jewelry pieces.
Please note that children under the age of three years, must wear this jewelry under adult supervision at all times.